Dzerzhinsk region executive committee

Instructions on how to consider electronic applications received by the Dzerzhinsky District Executive Committee

The procedure for submitting and reviewing electronic messages

Electronic appeals addressed to the Dzerzhinsky district executive committee, its structural subdivisions and the Dzerzhinsky regional council of deputies are served through the “Electronic appeals” column on the official website of the Dzerzhinsky district executive committee, which is a means of interaction between citizens and legal entities of the district executive committee based on the exchange of information on the official Internet site district executive committee «www. dzerzhinsk.gov.by ".

In accordance with clause 1 of Article 25, as well as clause 1, paragraph two - the fourth clause 2 or paragraph two - the fifth clause 3 of article 12 of the Law of the Republic of Belarus of 18.07.2011 N 300-З " About appeals of citizens and legal entities "electronic appeals received by government agencies and other government organizations shall be reviewed in the manner established for the consideration of written appeals, taking into account the features provided for in this article.

Requirements for electronic access

In accordance with paragraph 3 of Article 25, as well as paragraph 1 , second paragraphs - the fourth paragraph 2 or second paragraphs - the fifth paragraph 3 of Article 12 of the Law of the Republic of Belarus of 18.07. 2011 N 300-З "On Appeals of Citizens and Legal Entities" Electronic appeals must contain the applicant's email address and meet the following requirements:

For citizens

• name and / or address of the organization or position of the person to whom the appeal is sent;
• surname, first name, patronymic (if any) or the initials of the citizen, the address of his place of residence (place of residence);
• statement of content;

For legal entities

• name and / or address of the organization or position of the person to whom the appeal is sent;
• full name of the legal entity and its location;
• statement of content;
• surname, first name, patronymic (if any) of the manager or the person authorized to sign appeals in the prescribed manner.

If it is necessary to provide documents confirming the credentials of the representatives of the applicants, documents on the results of the previous consideration of appeals and other documents and (or) information necessary to resolve issues , stated in the appeals, the acceptable formats of electronically attached graphic images on paper (scans) are Portable Document Format / A (PDF / A), Office Open XML (DOCX), double format with markup (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), data archiving and compression format (ZIP, RAR, Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

Cases of leaving appeals without substantive consideration

In accordance with paragraph 1 of Article 15 of the Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Appeals of Citizens and Legal Entities" Electronic appeals may be left without consideration on the merits if:

• appeals do not meet the requirements for their content;
• appeals are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the administrative procedure, legislation on administrative procedures or in accordance with legislative acts such complaints;
• Appeals contain questions that are not within the competence of the organization to which they are submitted, including if the comments and (or) the proposals made in the book of comments and suggestions do not relate to the activities of this organization, the individual entrepreneur, do not concern the quality of the goods produced (sold) by them, work performed, services rendered;
• missed the deadline for filing a complaint without good reason;
• the applicant has filed a second appeal, including the one included in the book of comments and suggestions, if it has already been considered on its merits and it does not contain new circumstances that are important for considering the appeal on the merits;
• with the applicant, the correspondence on the issues outlined in the appeal has been terminated.

In accordance with paragraph 1 of Article 16 of the Law of the Republic of Belarus of July 18, 2011 No. 300-З “On Appeals of Citizens and Legal Entities”, the Applicant has the right to withdraw his appeal before considering it on its merits by submitting a corresponding electronic appeal or a written application.

In case of disagreement with the answers of the Dzerzhinsky District Executive Committee, in accordance with Articles 7 and 20 of the Law of the Republic of Belarus of July 18, 2011 No. 300-Z “On Appeals of Citizens and Legal Persons”, the applicant has the right to appeal to the Minsk Regional Executive Committee ( 220030 Minsk, Engels St., 4).